Once an order has been Checked and agreed in writing letter fax email by the customer,is it CONFIRMED. Once an order is CONFIRMED the customer is obliged to accept delivery pay the agreed price and adhere to the payment terms of the order. Title of the goods remains with Flakes Impex. until payment is made in full.

All orders below Euro 1,000 plus VAT will require 100% payment with the order confirmation before production begins.

Trade credit terms are available by separate negotiation. On orders over Euro 1,000 Flakes Impex. will accept a non-refundable deposit of 50% with an order confirmation before production begins. The remaining 50% balance is to be paid and cleared before despatch. Whilst every effort will be made to deliver orders to the 5 to 6 week target, this is a target and due to seasonal trends this can be extended at anytime even after an order has been confirmed, The target is not guaranteed and not contractual.

If Flakes Impex. has failed to comply with the confirmed customer order instructions or the product is faulty we will happily exchange the product. Notification of an issue/fault with an order must be made by phone/email/fax/letter to Flakes Impex. within 48 hours of delivery. The goods must be retained in unused condition and the cost of any loss or damage will be borne by the customer.

Through confirmation of this order you agree you have full permission for the use of any logos and accept full responsibility for any subsequent actions taken by parties associated with said logos. For avoidance of doubt, these conditions will be governed by Pakistan Law.

Your provided confidential information to provide goods and/or services that you request, to communicate with you, and to personalize our information sent to you. We do not sell, trade, or rent your personal information to others. We ask for your shipping information, telephone, fax and mobile number, and e-mail address to enable us to contact you in relation to an inquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your order, to refund or there is another genuine reason for doing so. We keep such details secure and ensure our confidential policy at each step, none of our client's personal information is forward to any other company or individual.

Flakes Impex has created this privacy policy for www.flakesimpex.com in order to demonstrate its firm commitment to privacy ("We" or "Us", as used in this Privacy Policy, may inlcude the Flakes Impex Group family of companies and websites within the Flakes Impex family of companies. The following discloses Flakes Impexcompanies information gathering and dissemination practices for the information collected through this site. We encourage you to read this policy before using this Site. Your use of this site signifies that you agree with all terms of this policy so please do not use this Site if you disagree with the said policies.

The Site often requires the use of encrypted or non-encrypted cookies. Cookies are data that a web server transfers to an individual's computer for record keeping purposes. Cookies are an industry standard used by most websites and help facilitates users, ongoing access to and use of a particular website, fro example by providing information used to deliver content specific to you interests and for other purposes, such as security and other account administrative functions and which may track personal identifying information.

FOR MORE INFORMATION ON PRIVACY POLICY YOU MAY PLEASE CONTACT AND ASK IN DETAILS. BEST REGARDS TO ALL.

Flakes Impex

www.flakes-impex.com

Quality Control

Our policy is to manufacture products which comply with the specifications established and agreed with our customers at a realistic and marketable cost, and to deliver them on time. In order to implement the policy, we will follow a continuous program of improvement, based on prevention rather than detection of faults.

Working with TQM (Total Quality Management) principles we will equip each of our personnel with the knowledge and resources required to successfully contribute towards our on-going search for excellence. We will provide a safe working environment for all our personnel and continually check and redefine product safety levels to ensure customer safety, and to always be aware of the environmental implications of all our processes and practices.

To continually improve our supplier relationships by periodic auditing consultation and training. Commitment at all levels to Getting it right first time is essential to successful implementation of the policy.

Policy Summary

1. Learn the requirements of our customers and Teach our employees

2. Provide the Correct Necessary Equipment to get the job done right

3. Provide a Safe and Pleasant working environment 4. Operate a Get It Right First Time approach

5. Use supportive Systems and Procedures to ensure consistency

6. Implement Continuous Improvement through Research and Development

7. Protect the environment by using cleaner, safer working practices

8. Operate within *Government Guidelines

9. Set goals in achieving recognized Accreditations

10. Deliver On Time at the Right Price

For the purpose of customization; If you could not find anything special listed in our website you can send us your own design, sketch or drawing/mockup to get anything produced as your own brand. If you can't provide us anything according to aforesaid, then our designing department could assist you by following your ideas and requirements.